Diagnosing a Stream issue

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There are several tools that are useful try to figure out why you can not connect to your stream, or why it is re-buffering.

1- Perform a ping to the host .. EXAMPLE:

Go to a command prompt > START > RUN > CMD

Issue the following command: ping radiobash.com (or the ip address of your broadcast server)

You should see no time outs and the time should be reasonable 300msec or less .. 100msec or less is best

2- Perform a Trace Route

Go to a command prompt > START > RUN > CMD

Issue the following command: tracert radiobash.com (or the ip address of your broadcast server)

Look at each hop to make sure there aren't timeouts

3- Do a WinMTR test

Down the following free software, WinMTR, from Sourceforge.net . . http://winmtr.net/download-winmtr/

Install the software

Easy to run .. doing 100 iterations is best

Save the info in a text file and post it to the ticket, if requested

This is similar to the Trace Route, but with more information

Look to see if there are any trouble hops along the way

Somtimes the problem isn't with the Stream Host's server, but communications along the way.

If the very 1st hop is having problems, check your NIC and / or your RJ-45 patch cable to the router / hub / switch.

If all else fails, please place a support ticket with us.

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