Tommy House Web Design
P.O. Box 242982
Montgomery, AL 36124
1-877-246-1315
info@tommyhouse.com
We are a member of
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Frequently Asked
Questions
1). How do I setup my email in Outlook
Express?
2). Do you design websites for
businesses only?
3). How are you able to charge such
low prices?
4). Will you have advertising banners
on my website?
5). Do you offer any type of discount?
6). Do you design websites for clients
who are local as well as out of state?
7). Do you provide technical support?
8). Why should I use your company for
my web design needs?
9). What if I need additional pages
added to my website in the future?
10). How is my website connected to the Internet?
11). How do I check my email via the internet through the
web-based email program?
12). How
many people are on the Internet?
13) What is FraudCall and why
do you have it?
14) Do you have an upload feature so that we can send you
all of our files and information?
The easiest way to setup your email accounts in Outlook
Express is to login to your cPanel and click on "Mail
Manager" then click on "Add/Remove Accounts". Once you have
created your email accounts you may click the "Outlook
Express Auto Config" on each email address that you create.
Follow the steps provided for you.
-OR-
a) Go to Tools | Accounts
b) Click on Add | Mail
c) In Display Name, type whatever you want. Click "Next"
d) E-mail address: whatever@[yourdomain].com Click "Next"
e) My incoming mail server is a "POP3".
f) Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com
g) Outgoing Mail(SMTP) server: mail.[yourdomain].com or what
your ISP provided you.*
h) Click Next
i) POP account name: [username], Password: [passwd] Click
"Next".
j)Internet Mail Account Name: whatever you want
k) Choose your connection type depending on your connection
method. If using AOL, choose "Connect through ...LAN..."
option.
l) Click "Finish"
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2).
Do you design websites for businesses only?
No, we design
websites for anyone in need of a website. We also design
personal websites for family scrapbooks, online resumes,
etc., as well as for any type of business, home-based
business, or non-profit organization.
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3).
How are you able to charge such low prices?
Our goal is to
help as many people as we can have a presence on the
Internet. The only way we can do this is by having the most
reasonable pricing.
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4). Will you have advertising banners on my website?
No, unless you want them. The only advertising on your
website will be for you and Tommy House Web Design.
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5). Do you
offer any type of discount?
Yes, discounts
are honored on hosting accounts if paying for a year at a
time.
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7). Do you
provide technical support?
Yes, we encourage our
customers to send e-mails to
support@tommyhouse.com
with questions or
concerns about their website hosting. We are quick to respond to
support e-mails around the clock.
For all other
non-hosting support questions please feel free to email us
at
sales@tommyhouse.com
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8). Why should I use your company for my web design needs?
We can handle
all of your web design needs including domain registration,
domain transfer, web hosting, website maintenance, web site
design and more.
Through the close relationships we form with our customers,
Tommy House Web Design
is able to tailor to individual needs.
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10). How is my website connected to the
Internet?
UPDATE COMING SOON...NEW
DATACENTER!
We strive to provide the most
reliable network by utilizing the best equipment consisting
of Dell, Intel, Cisco, Juniper, and Red Hat Enterprise
Linux. All of our Dell servers have a minimum of 4 GB of
memory on Intel Dual Xeon 2.8 GHz CPU’s.
Our servers are located at ThePlanet’s datacenter in Dallas,
Texas which consist of 10 different tier one backbone
providers with 1 Gbps or greater uplink including Sprint,
Level 3, AT&T, Verio, Time Warner, Global Crossing,
Allegience Telecom, AboveNet, Broadwing, and UUNET.
Our network is consistently monitored 24x7 by both an
in-house staff and a third party monitoring company, Alertra
(www.alertra.com).
If a problem occurs, our expert system administrators will
be addressing the problem before you’ll ever notice. We
don’t wait for you to report a problem, we’ll already know
of the problem.
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11).
How do I check my email via the internet through the
web-based email program?
To access your email from anywhere
in the world via an internet connection and a web browser.
Go to http://yourdomain.com/webmail (changing
"yourdomain.com" with your actual domain name.
Enter your full email address (ie: you@yourdomain.com) and password. Then choose the webmail program you wish to use.
I prefer Horde. Click LOGIN, and you are in. If you have any
questions regarding Webmail please contact our support
department,
support@tommyhouse.com.
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12). How
many people are on the Internet?
There are many different figures
available on the number of people 'On the Net.' Whatever
figure you use be realistic and learn the facts behind the
numbers. Case in point: you can hear an advertising claim of
"168,000,000 people are now on the Net and this number is
growing at a rate of 63,0000 people per day." That's great
and may be true, but what does it mean to you? What's your
piece of this pie? Do you believe all 168,000,000 people
will visit your site? If they do, you may have a new
business to market: How to attract all Internet users to
your site.
With so many claims how can I
figure my real Internet market? Let's assume the above
advertising claim to be true. Here's one way of
estimating your real Internet market:
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3 out of 4 Internet
users live in North America- The
USA and Canada make up the vast majority of Internet
users. Other counties have a different structure and high
costs associated with surfing. This is changing, but North
America will be your biggest market for now. Traffic
reports will bare this out. |
Internet surfers from
work:
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2 out of 3 Internet
North American users access the Internet from work-
More and more companies are allowing
employees Internet access as well as Intranet access for
specific company related information. |
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1 out of 5 Internet
users at work have limited access the Internet-
Some companies have strict policies
regulating any Internet access. |
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4 out of 5 Internet
users at work have Web access from work -
Some companies have only Email Internet
access. |
Internet surfers from
home: 1 out of 3 North American
users 'technically' have Internet access from home.
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3 out of 4 people with
Internet access actually use it-
There are many ways to calculate Internet
users including computers sold with modems. There's an
assumption that if you have a modem you'll use it for the
Internet. |
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13) What is FraudCall and why
do you have it?
Due to the recent attempts
that have been made against us, we have decided to install
FRAUDCALL in our
ordering system. He
have had several attempts made against us where people have signed up
for hosting using PayPal accounts that did not belong to them. We have
implemented FRAUDCALL, by
Varilogix.
FRAUDCALL, screens by way of
telephone all orders that are placed through Tommy House Web Design.
Here is how it works:
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Customer would choose
product |
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Proceed through order
system |
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Enter Personal &
Billing information |
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During the order
process BEFORE any transaction fee's, the VariLogiX Order Verification
System would place a call to the phone number that the client provided
in the order form. |
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The client would
receive a call from our system stating the clients First Name, Last
Name, Domain Name, Order Date, Total order amount. |
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The client would then
have to approve the order over the phone by way of a double
verification entry or reject the order. |
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Once the order has been
verified and approved by the client the order form would refresh and
the client could then complete the order |
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Tommy House Web Design
would then receive the order and an email from our system alerting us of an approved
order from our verification system as well as a detailed fraud score
from our AFIS system. (AFIS tracks detailed info based on the computer
you use during sign-up) |
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If the order was
declined or not completed by the customer, or the client did not
provide a valid phone number the order would be declined, Our system
would then alert Tommy House Web Design with an email. |
We feel adding this level
of security well help everyone! We all work to hard to be taken
advantage of! Not only do we call you to verify your order over the
phone, but your IP number is tracked all the way down as shown here;
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IP Address Latitude/Longitude & Billing
Address Latitude/Longitude comparison
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Reverse phone number lookup
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Map actual customer locations
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and much more...
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If you own a PayPal account, always
remember that PayPal does not send you emails to verify
your password. It is always good to login to the PayPal's website and
change your passwords often. For more information regarding PayPal visit
their website here: www.paypal.com
If you have any questions regarding this
technology please do not hesitate to contact us.
14) Do you have an upload feature so
that we can send you all of our files and information?
Yes, simply
go to
http://www.tommyhouse.com/upload and follow the instructions
provided. Upload photos, word docs, mp3's and video right to our design
department.
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